At SURF MILL LLC, we are dedicated to sustainability and your satisfaction. If our products don’t meet your expectations, our hassle-free return policy ensures a smooth resolution.

1. Return Eligibility

To qualify for a return, please ensure the following:

• Returns must be initiated within 30 days of the delivery date.
• Items must be unused, in original packaging, and with all tags attached.
• A valid proof of purchase is required.
• Only items purchased from surfmill.shop are eligible.

2. Non-Returnable Items

• Gift cards and promotional credits.
• Customized or personalized items.
• Final sale or clearance items.
• Hygiene-sensitive products like water bottles or reusable straws.
• Digital downloads or subscription services.

3. How to Return

1. Contact us at [email protected] with your order details.
2. We’ll provide a Return Merchandise Authorization (RMA) within 2 business days.
3. Pack the item securely, including the RMA number inside the package.
4. Ship the package to our eco-friendly return center.
5. Once received, your refund or exchange will be processed swiftly.

4. Shipping Responsibility

Return Reason	Shipping Responsibility
Defective or damaged item	SURF MILL LLC
Incorrect item shipped	SURF MILL LLC
Change of mind / Unwanted item	Customer
Size or fit issue	Customer

5. Refund Process

We aim to make refunds as eco-friendly as possible:

• Original Payment Method: Refunds are issued to your original payment source.
• Processing Time: Typically completed within 5-10 business days.
• Store Credit Option: Opt for store credit to support our sustainability mission.

6. Contact Us

SURF MILL LLC
Email: [email protected]
Website: www.surfmill.shop
Address: 318 W STEUBEN ST, BINGEN, WA, 98605-9006, UNITED STATES